The PAC Code & Transfer Process

What is a PAC code?

A Porting Authorisation Code (PAC) is a unique, one-time code that facilitates the transfer of the number to your chosen network/account. The two networks talk to each other and handle all the technical details.

How long does the PAC code last?

30 days before it expires. It must be used within that period, or a new one will have to be ordered after. It is unique and can only be used once

How long does the number transfer take?

The transfer typically takes 1 to 2 working days, and in many cases, it is completed by the next working day if submitted to your network by 1700 hrs.

Can I choose the transfer date?

Yes. You can instruct your network to complete the transfer on the next working day, or any date that suits you within the 30-day PAC code window.

How do I start the transfer?

Once you have bought your new number, we can provide you with the PAC and you simply give that the Pac and your new number to your current network's customer services and that’s it! They handle everything.

(Submit the PAC by calling customer service, online form / in app, or even in-store).